Shipping Policy

OUR GUARANTEE

Selling and shipping high-quality meat is what we do every day. We’re certain you’ll love our products and our great service. If you have any concerns, contact us within 30 days of receiving your order.

  • Weight: Our products are priced to meet a minimum weight.
  • Condition: Your order will arrive in ideal condition, either frozen or partially frozen.
  • Accuracy: You will receive the product you order, and it will be the size indicated on our site or larger.
  • Timeliness: We work to deliver on the exact delivery date requested, but we are at the mercy of transit delays beyond our control. Your order will arrive +/- 1 day from the requested date. We package your order with ample insulation and cooling elements for safe transport if an additional day is required.

Please do not refuse delayed packages. We ask you to accept the package and notify us if there are any issues. We cannot fulfill our guarantee if a package is refused.

OUR COOLER

To maintain the highest quality, our products are individually sealed in air-tight packaging, perfectly aged and flash frozen prior to shipment. All Dry-ged products are shipped fresh, having never been frozen. To help ensure your order arrives in excellent condition, each order is now shipped using a reusable, thermal bag in a recyclable shipper box lined with biodegradable insulated foam. Large items like briskets and hams will not fit in the thermal bags, but one is added to the shipment.

HANDLING

Frozen products
Ground shipping is the default method at a flat rate of $9.99 unless a faster method with a premium price is selected at checkout.
We guarantee quality within six months of being frozen.

Dry-aged and fresh products
Expedited Air shipping is used for all fresh products.
For the best experience, consume within 7 to 10 days of reciept. Although safe, we do not recommend freezing.

ORDER CHANGES/CANCELATIONS

Want to make adjustments or cancel your order? No problem as long as we receive changes 2 business days before the scheduled ship date.

Cancellations – Once an order has been released to ship at our warehouse or if it is in transit we cannot guarantee a cancellation request can be completed.
Address changes – Once an order has shipped, an address change sent to FedEX will always delay a package. This is beyond our control, but we can facilitate the address correction.

SHIPPING

Snake River Farms offers the following FedEx shipping options:

$9.99 Standard Shipping (Ground)
$39.99 Express Shipping (2-Day Air)
$79.99 Overnight Shipping (1-Day Air)
$49.99 Expedited Air Shipping (Dry-Aged and Fresh orders are shipped air with gel packs)

Ship Days – We ship Monday through Friday for Tuesday through Saturday delivery.

Delivery Date Selection – Choose your preferred delivery date at checkout. Orders can be scheduled up to 30 days from the date of order.

Tracking number - You will receive a FedEx tracking number the evening your order ships or the following morning as soon as your order is inducted into the FedEx system.

Order Early
Ordering for a special occasion? We recommend selecting a delivery date AT LEAST 1 week in advance to allow for any delays and to let your product thaw safely.

Many of our larger cuts (hams, prime rib, briskets) can take 3 to 4 days to completely thaw. Please plan accordingly and schedule shipments with enough time to safely thaw in the refrigerator.

Addresses
A street address is required. We cannot ship to P.O. boxes.
Please double-check addresses. Snake River Farms is not responsible for incorrect or incomplete shipping addresses.

Gifts
Be sure to double-check the addresses for your gift recipients.
The billing customer is responsible to confirm gift recipients are available to accept deliveries.

Weather Delays
Inclement weather and other unforeseen circumstances may delay your shipment. We are not responsible for shipment delays caused by adverse or unpredictable weather conditions.