We're Here To Help
Questions, comments, or need help with an order? Contact Us!
Now that's Prime Plus!
There are two online Wagyu farms selling Super Prime Wagyu steaks to the public that I know about. Both advertise very similar products for about the same price. "Snake River Farms" and "those other guys". I originally ordered 4 Rib Eye steaks from "the other guys". What I got looked like "Choice +" New York steaks. After complaining, they admitted that they had made an error, and replaced the steaks. However, they again they sent me basically the same "order". Quality Control was definitely lacking here. Now my order from SRF was just the opposite. What they sent me was everything that they advertised and promised: beautifully marbled, frozen, mouth watering, delicious, Prime ++, Rib Eye steaks. Delivering what you advertise is very important to me. So for that reason, I give "Snake River Farms" my highest endorsement. You will not get some leftover stock that they otherwise couldn't sell due to lack of demand. If I want the best, I will buy from SRF from now on.
Posted 6/25/2019 by Winn
SRF Team : Hi Winn,
Thank you for taking the time to share your experience with Snake River Farms. We are so happy to hear we were able to deliver a favorable experience for you.
We hold our products to a very high standard. Please let us know if we can ever do anything for you!
I cooked the ribeye and a gold 10 ounce filet by the reverse sear method with only kosher salt and fresh ground pepper as a seasoning. I did not even use butter, garlic, and thyme in the cast iron sear as I normally would. I wanted to see how this beef tasted and wow, we were not disappointed! My son and wife said the ribeye and the filet were the best steaks we have ever cooked and we have cooked many good ones including other Wagyu. We washed down the beef with some seriously good wine.
Sure it's expensive but so is going out to a top steakhouse. If you want to ramp up your steak meal for a special event, SRF is definitely worth the expense. The beef arrived on time and was packaged very nicely. This was our second time cooking SRF steaks and it will not be the last!
Posted 6/18/2019 by Hank
SRF Team : Hi Hank!
Thank you for taking the time to share your Snake River Farms experience. We are so happy to hear you enjoyed your American Wagyu Gold Grade Traditional Ribeye!
Meat was hot when I received it no dry ice six day to get hear
Talked with someone at you headqurters and they will take care of replacement.you really need to check your quality control
Posted 6/17/2019 by Mike
SRF Team : Hi Mike,
Thank you for bringing it to our attention. We are happy to hear our customer service team was able to send you a replacement package.
Please let us know if there is ever anything we can do for you!
I have yet to taste ANY steak like this one. It has the most devine flavor. I don't barbecue them because I donot want ANYTHING to affect the perfect flavor.
Posted 5/23/2019 by Susannah
Short on Weight
Seems minor. But, I ordered two steaks listed as 1.2 pounds each on website. One packaged steak was 1.2 and the other package was 1.0 pounds. I mean, for that kind of money, if you are going to error at all, it should be over the stated amount, not under. Somewhat deceptive I would say. Seriously awesome steaks though.
Posted 5/21/2019 by John
SRF Team : We appreciate you letting us know about the weight of your Ribeye, John! We rely on customers like you to keep improving our process. We have reached out to you via email to begin the review process.