Shipping Policy

HOLIDAY SHIPPING


We know the holidays are a special time. Whether ordering for yourself or as gifts for others, we strongly suggest customers complete orders for shipment the week prior to Christmas (December 11-15) to ensure on-time arrival.  

Due to shipping restrictions, standard shipping will NOT be available the week of December 25th. The only shipping options during this week will be Express and Overnight delivery.


GIFTING & BULK ORDER SHIPPING

Our gifting specialists are here to assist customers placing bulk orders (10+ orders) at one time. Please note, no bulk orders will be placed after Monday, December 11th. We strongly suggest customers submit orders for shipment prior to this deadline to ensure on-time arrival. To contact a gifting specialist call 877-736-0193 or email here

HOLIDAY SHIPPING IMPORTANT NOTES

  • Inclement weather and other unforeseen circumstances can cause shipments to be delayed. 
  • Snake River Farms is not responsible for shipment delays caused by adverse or unpredictable weather conditions.
     
  • Due to high holiday shipment volumes in the months of November and December, your package may arrive a day before or after the selected delivery day. Please keep a close eye on your tracking number and plan accordingly. 
     
  • Snake River Farms makes every attempt to fulfill orders based on customer requested delivery date. Due to high holiday order volume, we cannot guarantee modifications to delivery for orders placed for delivery between November 27 and December 23.

  • Many of our larger cuts (e.g. roast and hams) can take 3-4 days to completely thaw. We recommend selecting a delivery date a week or more before each holiday, which will give defrosting your order a head start for the holidays.

  • All shipments require a street address (sorry, no PO boxes).
  • Snake River Farms is not responsible for incorrect or incomplete shipping addresses. Be sure to double-check recipient addresses.  

     

At Snake River Farms, selling and shipping high-quality meat is what we do every day. Shipments are processed Monday through Friday for Tuesday through Saturday delivery, according to the shipping method selected at checkout. There is a $15 convenience fee for all orders placed with Saturday delivery. Snake River Farms does not ship on Saturday or Sunday and cannot deliver on Sunday.

To maintain the highest quality, our products are individually sealed in air-tight packaging, perfectly aged and flash frozen prior to shipment. To help ensure your order arrives in excellent condition, each order is now shipped in a reusable, thermal bag in a recyclable shipper box with dry ice. Large items like briskets and hams will not fit in the bags.

ShippingPolicy

SHIPPING RATES

Snake River Farms offers three shipping options. Total days to deliver is based on selected shipping method and delivery date. See chart below for detailed shipping/arrival date schedule.

  • $9.99 Standard Shipping (Ground)  
  • $39.99 Express Shipping (2-Day Air)  
  • $79.99 Overnight Shipping (1-Day Air)  
  • $15.00 Saturday Delivery Upgrade Fee
     
  • SHIPPING CARRIERS

    We ship with both UPS and FedEx. On the day your order ships, you will receive an email with your package's tracking number. This email will also indicate which carrier is delivering the package.

    STANDARD SHIPPING

    Standard shipping is shipped ground and will take 1 to 3 days based on delivery address. Orders must be received by 1 p.m. EST to be shipped out same day. Standard shipping for orders received after 1 p.m. EST will be shipped the following business day. Standard shipping not available for Alaska or Hawaii. 

    EXPRESS SHIPPING

    Express shipping consists of 2-day air delivery. The package will deliver by the end of the second business day after shipping. This delivery time can be as late as the evening hours in some locations. Orders must be received by 1 p.m. EST to be shipped out same day. Express shipping for orders received after 1 p.m. EST will be shipped the following business day. Orders to Alaska and Hawaii must ship Express.

    OVERNIGHT SHIPPING

    For overnight orders to be received the next day, your order must be received by 1 p.m. EST Monday through Friday. Overnight shipping for orders received after 1 p.m. EST on Friday, will ship the following Monday.

    SATURDAY DELIVERY

    Saturday delivery is available in most zip codes with a $15 upgrade fee. If Saturday delivery is available for your zip code, it will appear in the delivery date selector in the checkout process.

    We deliver within the United States with the exception of Puerto Rico, Guam and other U.S. territories. At this time, we are unable to process international orders or deliver to PO and APO/FPO Boxes.

    SHIPPING NOTES

    Snake River Farms makes every attempt to fulfill orders based on customer requested ship date; however, holidays and unforeseen circumstances can force exceptions to delivery. Below are important shipping notes to keep in mind when placing your order.

    • All shipments require a street address (sorry, no PO boxes).
    • Snake River Farms is not responsible for incorrect or incomplete shipping addresses. Be sure to double-check addresses. 
    • Inclement weather and other unforeseen circumstances can cause shipments to be delayed.
    • Snake River Farms is not responsible for shipment delays caused by adverse or unpredictable weather conditions.
    • Many of our larger cuts (e.g. roasts, hams, briskets, etc.) can take 3-4 days to completely thaw; please plan accordingly and schedule shipments to allow for thawing.
    • Be sure to double check gift recipient addresses.
    • Billing customer is responsible to make sure gift recipient is available for delivery.

    Substitutions
    If any item you have ordered is not available, we will substitute an item of equal or greater value to ensure your order arrives on time. Some packaging and assortments may vary slightly from photographs. Prices are subject to change and are listed for the 50 United States.

    REFUNDS AND RETURNS

    Due to the nature of our product, we are not able to take returns back into our shipment facility. If you feel a product you received does not meet our guarantee, please contact us at 877.736.0193 or customercare@snakeriverfarms.com within 30 days of the receipt of your product and our team will gladly assist you beginning the refund/review process.

    Occasionally, we will require product to be returned to our operations department for review. If it is determined a return is necessary, our team will provide a shipping label, packaging and facilitate a pickup with our shipping carrier for the product to be returned. Once the product is received and reviewed, a credit will be issued or replacement product will be shipped to customer. Returns must be initiated within 30 days of the receipt of product.

    The review process will take no longer than 14 days from date of initiation. Once a review has been completed a) replacement product will be shipped, b) a refund will be issued to original form of payment, or c) store credit will be issued within 48 hours.